Shipping & Returns

Returns Policy

If you are not entirely satisfied with your purchase, we're here to help.

1. We are now offering  free exchanges on all items (still no full returns).   If your shoes are not shipped out 30 days (i.e. you don't receive your tracking number), we will then provide a full return.

 

  • SHIPPING: Once your order is shipped and you receive your tracking number, we are no longer responsible for your order. If you have any questions or concerns, please contact USPS with your tracking number.
  • FAQ:
    Where are your products made?
      All over the world. We design them in DC and send our designs and tech packs to various manufacturers to produce the products. Our Betsy Ross Sneakers are made overseas

 
You may return most new, unopened items within
14 days of delivery for a full refund.

If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.